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Water Heaters Only, Inc.

4.9

Based on 764 reviews

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Robert Johnson

2 weeks ago

I wish Google let me also upload the before photos, then you could better appreciate the great job Max did. On a 96° day, in the blazing sun. Thank you Max and Water Heaters Only! The price included the 40 gal water heater, expansion tank, hot and cold lines, extending the gas line and new gas shutoff valves, new gas flex line, new earthquake straps, and haulaway of the old tank. And they did it all in the same day!

Kevin shumway

3 weeks ago

Max was great, very respectful and works hard. I would definitely recommend him again and if I have any issues in the future I'll call back

Craig Cox

4 weeks ago

Well it took ordering a part and having it shipped but Max was diligent and professional and solved the problem on my tankless water heater.

Debbie Stafford

4 weeks ago

Great experience from start to finish. I called Spoke to Paul, who was very helpful said he would send one of his guys out for a quote and that would be Max, he called before he came kept me in the loop. 👍
Worked late to finish the job. Did a great job & was very helpful with information as I had a lot of questions and he was patient to answer them all.
I Would recommend them to anyone and I will.
Love that it was all completed so very quickly same-day service awesome. 10 stars

Mary Herdt

1 month ago

No hot water low voltage on thermoregulator

Oscar Ortiz

1 month ago

On call water heaters with absolutely amazing I needed my water heater repaired after my water heater was leaking and Natalia took my call immediately and gave me a great service I recommend on call water heaters for any water heater repair water heater replacement water heater installation or any tankless water heaters thank you Natalia for making this such a wonderful experience

Miguel Rodriguez

1 year ago

Max D did a great job with my replacement of my 18 year old Noritz tankless water heater. The new one looks and works great. He did a great job with the new model and cleaned up before he left. Great job !

Brandon Hall

1 year ago

Great service and same day service was amazing

Jack Coe

1 year ago

Max was superb.

Greg D

1 year ago

Toa's service was excellent. He called to let me know when he would arrive. Toa was very polite and professional, did a fantastic job of installing my new water heater. Greg D.

Ella Crawford

1 year ago

Marcus is very efficient. He worked hard and my new water heater looks great. The water is hot and clear. I really appreciate all the effort Marcus put into the installation. The price was also as expected. Thank you Marcus and thank you H2O Heaters Only; I’ll see you this time next year for 1st yearly check up.

fred eisma

1 year ago

Steve Kimberlin

1 year ago

Brad was top notch! Gave me a price, I agreed, had the water heater in his work truck and went to work! The job was clean and everything was in aligned and straight. Great job!

Renee Levey

1 year ago

We had an old water heater that wasn't working properly so I called Water Heaters Only.
I had used them many years earlier and remembered the great service and also their name was easily remembered.

I was so fortunate to have a great installer. Toa Tau who was very patient and knowledgeable about what happened to the old water heater and what he
suggested we replace it with. When he left, he had cleaned up the area and took the old water heater away.
He deserves the 5 star rating.
He went out of his way to be helpful. Thank you Toa.

michael kaitangian

1 year ago

Max Diament Water Heater Technician. Repaired are Bradford White water heater. and I would like to say he did a fantastic job very skilled technician with a wonderful can do attitude . Replaced the Gas Control Valve & Pilot Assembly which Entails pretty much taken the water heater apart. Well done Max Thank you very much and the Misses couldn't be happier. Also job done in a very timely manner Take Care

Susan Gacad

1 year ago

Tao was very assuring that he can take out the old and put in a very good new water heater, and hot water in about 45 minutes.

Suzan Lowitz

1 year ago

So happy with my experience with Julian Arroyo and Water Heaters Only. Thank you for the detailed estimate (although I would have loved to have it broken down) with photos. Julian communicated clearly about when he would arrive, arrived promptly, had all necessary equipment, was patient and friendly and answered all my myriad questions with expertise. He was kind, tolerant, and worked efficiently. Above all he was careful to take care of my property, and went above and beyond for the most intelligent installation. If I could choose any technician in the world, it would be Julian.

Alias Means

1 year ago

Max D. showed up on time with everything he needed to get the job done on the spot. My 20-year-old 40 gallon gas heater was leaking, I was looking to replace it. Max ran through all of the options and the varying costs, I got a quality heater and he worked with my budget. He did a few extra things to make the heater more secure, added a pan to hook up to the drain that was previously installed, and adjusted the water and gas lines to make them more accessible. He was personable and friendly. I recommend WHO and Max to anybody in the market for a new water heater!

Janet Morris

1 year ago

This was my second time using Water Heaters Only - my first at this property. On both occasions, they did a great job. Yesterday Max D came out and replaced my old water heater. He explained everything to me, and I learned a lot about how water heaters work, particularly the safety features. He went above and beyond to keep me informed and answered all my questions. He seemed very knowledgeable and experienced and I could tell he takes pride in his work. WHO, you have a great employee in Mac D!

Jacqueline Steier

1 year ago

Tony was the great friendly tidy and efficient ,fixed me right up good job , a little more $ then I had intended but well worth it , everything up to code , I’m a happy camper, he dealt with all my chit chat
+ +☺️ turned my damn it into a hey not so bad experience thanx

Guy Labbe

1 year ago

Max D did a great job. Professional installlation and courteous. Explained everything done and left everything clean.

Andres Del Campo

1 year ago

Friendly, fast and professional!

Jessica Sacher

1 year ago

Tony was great. Very prompt, professional, and thorough.

Mark Detrick

1 year ago

Glenn Minasian (Flying FishShop)

2 years ago

Service from Max D. was quick and easy. He knew right away what the problem was and corrected it simply and charged a very fair price. The info that he gave me was worth the price alone. Would I ever look elsewhere for water heater service? I certainly don't think so. Thanks a lot.

David Kealy

2 years ago

It was a pleasure having Marus install our water heater. He is knowledgeable and very easy to work. Thanks again.

Su Wu

2 years ago

Tony is fantastic and did a wonderful job repairing my water heater. He took the time to show me what broke in my water heater and even gave me tips on cleaning the tank. His service was excellent, prompt. In fact, the company really did their best to provide me with fast and excellent service. I highly recommend this company and Tony.

Charles Kelecy

2 years ago

Max did a marvelous job, quick, efficient, complete. He is a very personable person and a good company representative. I would recommend him to anyone. Thanks very much.

Richard Williams

2 years ago

Max D. Was very nice and very informative, he knew his stuff

CS JL

2 years ago

Talked to an Alex and gave him pics of my water heater situation. Been 3 days and he has not replied at all. Safe to say I’ll be looking elsewhere.

Adam Levy

2 years ago

5 hours after I called, the job was done. Fair price and the tech, Tony, was thoughtful and thorough.

Monica Roxx Rodriguez

2 years ago

Tony Edwards was great! Water Heaters Only is the way to go when replacing water heaters. It’s seamless, no fuss and quick.

Naomi

2 years ago

I had a new water heater installed. Danny G. was professional and courteous. He explained the procedure and options. After completion, Danny went over the new hardware and their functions. He also left the area cleaner than he found it.

Katy Norris

2 years ago

So refreshing to work with a professional who knows exactly what they're doing and can explain it well. Thank you, Max D.!

Guadalupe Fuentes

2 years ago

Peter Jones

2 years ago

Great job. Really helpful and informative. Really professional outfit.. would recommend to anyone.

Janet Gonzales

2 years ago

The technician, Tony Edwards, was polite, knowledgeable and explained everything very clearly. Business office was efficient and scheduled the appointment for the next day. Would definitely use them again.

Teresa Kirkley

2 years ago

Brad was fantastic. He arrived when he said he was. He was professional, friendly, and courteous and went above and beyond. Water Heaters Only provided same day service to replace my water heater. I would recommend them to anyone

Gray Crary

2 years ago

Thank you Max D, for your super clean and efficient water heater installation. Great price for all the work that was required. Loved the attention to detail and thorough explanation of the install. You guys are awesome!

neil wilson

2 years ago

I had a contract with Goettle. They failed to respond to multiple messages, and even asked if this was urgent (no hot water in a home with 5 kids), and then didn't call me back. I called Water Heaters Only, and they were there at 9am the next morning, and were $1,600.00 less than Goettle's quote. Amazing!

Louis Vilchez

2 years ago

They did right, they did quick and very professional

A Pahrumpian

2 years ago

The Home Depot has such a large inventory of building supplies, garden supplies, name brand tools etc if you need materials of any kind you will probably find it at The Home Depot. I have found most employees are knowledgeable about various tools or materials and they are friendly and helpful. There is a large paved parking lot well maintained and clean.

Reba Liggett

2 years ago

Max D. came over to our house on Sunday to inspect and replace our leaking water heater. Not only was he very friendly and personable, he didn't try to upsell us on things we didn't really need and presented us with good reasons to upsize our old water heater. He was honest about the quality of our old water heater without making us feel like he was just trying to sell us a new water heater and gave us confidence in the quality of his work. Hopefully we don't have to see him again in the next 10-20 years, but if we do, I will happily work with him again!

Aaron & Ang Daley

2 years ago

We are very happy with the customer service we received using Water Heaters Only. Although we called on a Saturday night, they had someone available to come install a new water heater the next afternoon. Ron G. installed our water heater, he was very pleasant and professional. A+ service, we are so happy, we will definitely use them again and recommend them to our friends!

Robert horton

2 years ago

Absolutely the best service and repair work I have ever had!
Customer service: phone calls are answered; no leaving messages and waiting for callbacks. Concerns are diagnosed by knowledgeable person and a service call arranged. Even with a non-emergency, service within the hour.
Highly-skilled service. Prepared to deal with every possible problem. Clear explanations of options and alternatives, but no agenda to up-sell. Highest-quality work at very competitive price!
They really care about their customers and doing excellent work.

For Water Heaters Only: Highest marks for service provider Toa. He is exceptional!

John Walker

2 years ago

My 15+ year old water heater died and led me to start looking for replacement services online. After much research and self education regarding the current hot water heater market I called Water Heaters Only. I spoke with Cyrus who was helpful, listened carefully and set me up with a home visit the next day.
Max D. the technician installer called and confirmed appointment and came and gave me an evaluation, carefully explained all options and after a few negations we came to a $$ figure and work began the next morning.
Max D. is the best of the best, easy to work with, explained what was happening every step of the way, and was neat, careful, and very self motivated to do a perfect installation. It was easy to see he never cut any corners or rushed any part of the job. I had read his previous reviews which are all 5 stars so I was happy when he arrived to do my job. 5 stars here too.
Max D. is a very nice, kind, and gentle guy to work with, extremely knowledgeable about hot water heaters, installation and maintenance. 5 star in every aspect. I would urge anyone needing a replacement, maintenance or just advice and direction to seek Water Heaters Only and ask for Max D. for easy and competent service.

shirley cao

2 years ago

Max D. did a terrific job replacing our water heater. He is very knowledgeable on his profession and courteous. He didn’t leave any mess in my house and installed it perfectly. After he was done, he explained everything to me how to operate the water heater and how to maintain it.

Corey Seeholzer

2 years ago

My 18 year old water heater bit the dust on a Sunday morning. I saw that Water Heaters Only is a 24/7 business and don't charge more for weekend service, so I gave them a call. Max D came out later that day and was great - very professional and communicative. He told me what my options were, but wasn't pushy. He finished the work in just a few hours and I was back to business. Recommended.

Steve Nakashima

2 years ago

Great service. A little expensive but Julian did a great job. This is second water heater they have installed and I have no complaints. Will use them again.

Kayla Lambrecht

2 years ago

We were very happy with the service we received from the technician, Ron Gautreau #204362. He arrived on time, was thorough when determining our needs, and kindly took the time to explain his recommendations to us. We are very thankful to have hot water once again!

Desiree Patenaude

2 years ago

Max came and communicated nonstop with me. Really enjoyed our coversations. Very adept. I felt like I was in good hands. Very personable and knowledgable.

Judy Spizer

2 years ago

Max D. Was our technician and was above and beyond diligent and great!!! He deserves a big bonus! Very knowledgeable and pleasant… can’t give a big enough shoutout!!!!

Dori Ruescher

2 years ago

Easy to schedule. Great process. They bring the water heater with them at the time of their inspection. If all things work out (water heater will fit, they have all the equipment they need, etc) they install the same day. Final Cost was less than the amount quoted at the time of scheduling the appointment. One man job. Job took less than three hours. Julian the technician was efficient, professional and friendly. He was easy to understand and walked us through all the features of the new heater, the installation process used and all safety features.

Jeanne Smiley

2 years ago

My service technician Max D. Set up the appointment, made sure I knew when he was coming, explained all of the work beforehand, did an excellent job making sure everything was done in a very professional way. Can’t say enough about his very dedicated attitude and workmanship!! He is the best.

Pamela Roe

2 years ago

Julian was great. He was nice, effiecent , told exactly what he was doing and did it.

Linda Williams

2 years ago

Once we discovered our water heater had died, we discovered Water Heaters Only on the internet. Max contacted us and advised he would definitely be able to install a new water heater the same day which he did. Max was extremely pleasant and professional and made the experience positive for us. The install only took a couple of hours but we truly appreciate him explaining everything and then leaving the work area clean.

Helge Steffen

2 years ago

Our new water heater is working perfectly and was installed flawlessly. Our technician, Tony Edwards, was one of the most professional technicians we've ever had work on our house. He went above and beyond, explaining every step and function in detail and demonstrated exceptional knowledge. I'm very happy we chose Water Heaters Only and highly recommend them to anyone in need of a new water heater. The process was hassle-free, with straightforward work orders and very fair prices.

Joe B.

2 years ago

Excellent company to deal with and best Installer. Max D. did Excellent job and finished installing new water heater to our best satisfaction. Would recommend 100%.

Bijan Sheikhvand

2 years ago

Great product, cost and service by Max! I recommend this company and particularly Max as your serviceman for your next water heater replacement! 👍

Herbert Paul Kouba

2 years ago

This company is the best. Fast professional service. Tony was our service technician and he is amazing. So pleasant and professional. Thank you, thank you, thank you! Very competitive pricing. Call Water Heaters Only before you make any decisions.

Lou Di Giacomo

2 years ago

We have a smaller multi-family building in SFV. Prompt and attentive service, as always, from Water Heaters Only, Inc. Max D. was the best service tech yet; thorough and neat, explaining all that needed to be done.

Natalia Calvo

2 years ago

They are not open 24 hours and look at the reviews they have in yelp which can’t be altered as these can. 24 hr service yet I’ve called 4 times. I live in Sunland and see no location in Tujunga as stated on their profile

Michael Sakellarides

2 years ago

I stepped into my attached garage Thursday afternoon to find my 11 year-old Bradford-White 50 gallon leaking on the floor. I could have avoided a mess, if I had attached a hose to the waste pipe installed by WHO the last time. I shut off the gas and water ASAP. I called the Tujunga number where Kristen set up an appointment for the next morning with Tony. He was pleasant and professional, so I asked his last name in case there was a survey. Tony Edwards was fast, efficient and did an excellent installation. It's been a week now, and our new B-W 50 provides plenty of hot water like the old one. The work was done for the promised price, and Tony even noted the $50 OFF on the old WHO sticker and deducted it. Thank you for helping us so fast.

Carolyn Howard-Johnson

2 years ago

Immediate service! Not only that, but the last time we had them was about 12 years ago, and we had the same service person who happened to remember us. Yay, Toni. We love the big stickers they put on our unit. When something goes wrong, everything is easily accessible.

Motti Benhaim

2 years ago

The technician:
Max is not only a nice person, he is also a real professional technician, specializing in water heaters. I was impressed by his efforts to alleviate my concerns regarding the cost of the repair, and I must admit his estimate was honest, reasonable and fair, and I accepted it with no hesitation. As a first time client I was very satisfied by his ability to improvise and find solutions for unexpected problems.

The Company;
Very good communications, fast response, and clear guidelines. Definitely recommended..

Tammi Anderson

2 years ago

We received the promised same day service. Max went out of his way to provide kind, instructive, and meticulous work. His high standards are simply extraordinary!

David Brown

2 years ago

tee lee

2 years ago

Tony E. Came out and changed my water heater. Tony was very friendly, skilled,knowledgeable and honest. Thank you Tony and water heaters only.

Debs CA

2 years ago

Max D. is great. He took the time to explain what could have caused rumbl8ng in my water heater. Inspected the unsecured heater cover, took 5 minutes to tighten the screws to secure it, and charged me forcan estimate instead of a service call since it was such a simple job. Will definitely call him if I have any water heater issues in the future. He is very responsive and takes the time to explain and do the job right.

Grace E Williams

2 years ago

Thorough and speak with knowledge of the product. Good work ethics.

Michael Moghaddam

2 years ago

Max D was great. Very thorough and honest. Did amazing, clean work.

Julyana Hernandez

3 years ago

Not happy with the way this service treated me. Work is extremely overpriced while not dependable* ... I was referred to them but do not recommend it!

Michael Peterson

3 years ago

We had a GREAT experience with Water Heaters Only and especially their technician Max D. In LA it often feels like contractors are just trying to rip you off, and Max was just the opposite. He was incredibly honest, candid and professional and helped us get our new water heater installed for less. We appreciated him very much!

Julian Dova

3 years ago

Ron Gautreau did an amazing job was helpful with any questions I had and was very professional and polite and came same day we called when we were in need of an emergency replacement. Water heater only gave us a good price as well will definitely refer this company to all my friends and family

Isela Solis

3 years ago

Our technician was Max D, we called them yesterday to check our water heater, he gave us a quote and came back today, on his day off, to install the new water heater. He showed up when he said he would and kept us updated during the installation. Great customer service, would recommend!

Bernie Cummings

3 years ago

Our old water heater died on Christmas Eve, not the best timing for trying to find a replacement. WHO went above and beyond to make the process simple. Max D. was especially helpful. He did an inspection of the basement set up, made suggestions that addressed issues we didn't know existed, provided several options to solve those issues (without any sense of him trying to oversell) and returned the following day for the installation. He's knowledgeable, professional and thorough. We'll gladly recommend Max and WHO to anyone unexpectedly facing cold showers and baths!

Yael Bolender

3 years ago

Amazing experience! My water heater was not working anymore and my usual repair man doesn’t work anymore. So I found this company online, I called them, someone came the next day, a Saturday. He didn’t try to convince me to replace the water heater, he just had the right piece to replace in his vehicle. He did it on the spot. Yes, it was not super cheap because the piece was expensive, I paid around $800 total, work included, but I was unfortunately expecting something like that. And since then, my water heater works perfectly. I’m happy because it is so cold right now and I wouldn’t have been able to continue having cold showers. I liked the efficiency, how serious they were, how the guy who came was on time and very professional, very nice, very polite.
If it is needed again in a far future hopefully, I will call them again for sure.

Drew Trujillo

3 years ago

WONDERFUL, SIMPLY WONDERFUL!
This was not going to be an easy installation. Our water heater is located in the basement of our 75 years old ranch style home in La Canada. Tony Edwards was Masterful in removing the old water heater up the flight of stairs "Single Handedly", then moving the "New" unit back down those creaking old wooded stairs. The new installation needed to be brought up to all the new CA regulations, which Tony did. The job was Quick, Clean, Hassle Free and at a reasonable price.

Howard Harold

3 years ago

Josh Kushins

3 years ago

Obviously, replacing a water heater – especially under duress – can be a stressful undertaking. I was blown away by how helpful and responsive WHO was from the very first phone call. Absolutely above and beyond, problem-solving and troubleshooting well past what I'd have ever expected. Over the course of several days, I think I must have spoken to nearly everyone at the company at some point – Kristen, Laurie, Julian, Alex, Erik – and each person was just as friendly and helpful as the last, everyone enthusiastically willing to engage with the various frustrating nuances of our unique situation (troubleshooting from afar while we were on vacation, finding the right tank for our oddly sized/shaped space). I can't sing their praises highly enough; they were confident, competent and friendly and they all went out of their way to help us make the best of a difficult situation. Max D was the one who ultimately came for the installation itself, and he was no different – another fantastic ambassador for a really exemplary company. I can't say I hope to have to replace my water heater again anytime soon – which is ALMOST a shame, because I'd be happy to give WHO my business again. A++

William Battles

3 years ago

I called Water Heaters Only concerning installation of a new water heater because my existing water heater was approximately 16 years old and producing only room temperature water.
The company was able to deliver a new water heater to my home in approximately four hours. The technician, Tony, was very friendly and informative, and efficiently removed the existing water heater and installed the new one.
I could not have received better service and the cost, in my opinion, was very reasonable.
I will definitely use Water Heaters Only if I ever need another replacement.

Michael Horner

3 years ago

Max D. was the installer, and he did a great job. The whole process was seamless, from the first phone call on Saturday through installation on Sunday.

Ben Ditosti

3 years ago

We were very fortunate today to call WATERHEATERSONLY today because being that our old water heater finally expired, we could not shower or use hot water anymore.
The prompt office response was amazing, and we met with one of their installers at our condo. His name is Tony. He explained the process he would do and gave an estimate, which was the second one we received, today and was proper and reasonable.

After asking how soon he could do the install, he told us early afternoon. When he returned with the new Water heater he spent the next 3 hours doing the install. My wife and I were quite amazed watching him doing his job and answering questions we had

Water Heaters Only is very fortunate to have Tony for the past 20 years working for them.

Tim Pogo

3 years ago

Excellent all around. I had a water heater go out, and I called them to weigh repair options. They were able to determine that the heater (from a previous owner) was over 12 years old and I knew it was time to replace. This is for a rental unit, and I didn't want the brand new tenant to be without hot water. And of COURSE, all of this is going down on a Sunday.
They answered the phone immediately, described options, and by the end of the afternoon a new heater was making hot water in the unit, with a new fresh install all up-to-code and providing peace of mind.
Max was the technician, and he was utterly top notch in every regard.

Sandi Chiu

4 years ago

Fast response, same day replacement. Phone line representatives were very helpful. The technician, Max did an excellent job replacing our leaking water heater. He answered all of our questions and the final installation looks clean and secure.

Tammy Stradiotto

4 years ago

Max with Water Heaters Only, installed a new water heater for us last week. We could not be more impressed with the company, the service, and the expert technician who installed the appliance. From start to finish, Max demonstrated his expertise, dedication, and trustworthiness. Quite honestly, the finished job almost looks like an example of fine art. Just as promised, we received a high quality water heater, installation that was perfect, a technician who cares and knows what he is doing, and a person who was mindful at every turn. We SO appreciate the quality job done and wish Water Heaters Only could do every job needed at our house. Special thanks go to Max for the stellar professional and individual that he is and the dedication he exhibits!!! Job well done!!! I highly recommend this gem of a company and Max to anyone who needs a water heater!!!

Samuel Jew

4 years ago

My technician was Mike and he was very experienced in quickly evaluating the condition of my leaking water heater and recommending the best solution to replace the unit. He knew how to handle my existing re-circulation pump and he brought the entire setup up go code. As I was working at home on a lot of calls and video meetings, Mike's on time arrival and completion of his work in under 4 hours provided excellent customer service, with minimal disruption to my productivity. I started out the morning with concerns of a flooded out garage, but ended the day with a brand new high quality water heater that should be good for many years to come!

Duane Kiefer

4 years ago

Reference the satisfactory completion of Invoice 175607:

Our plumber, Tony Edwards, arrived right on time and began by explaining what he was doing to do. I agreed with his assessment and he went to work without my supervision. Within an hour he had completed the installation and called for me to see a very professional job. Without my prompting he had installed my under heater pan and plumbed it to minimize any water damage should the water heater leak again. He reinstalled the existing recirculating hardware, redirected the overflow pipe, put insulation on all exposed water pipes. He also took the time to explain the state of the art thermostat. It was a pleasure to work with Tony Edwards. I will be sure to request him should I need any plumbing work in the future.

Robert Garcia

4 years ago

The technician, Tony Edwards, was a delight. Professional, friendly, knowledgable...he removed my broken water heater and installed a new one in an hour and a half! Tony went through the new features and connections, andwered all of my questions; truly an excellent experience. I would highly recommend this outfit, A+.

Margie Ochoa

4 years ago

The service is top rate! The tech, David P, showed up within an hour of my call! He took out my leaking water heater, replaced it with a new water heater, and cleaned up after himself. Left over water in tank was used to water my grass! No waste. AND he took away the leaking unit! Extremely happy with Water Heaters Only service!
Want to thank Paul too for his quick scheduling of this service!

Nico Noviello

4 years ago

Max D. was great! He takes real pride in his work. I took a picture of the new installation -- it could be used in a class on how to do this right. I'm 78, and have dealt with many service people. All the soldering, earthquake protection, etc., were done very expertly.

Achara Parinayakosol

4 years ago

I really appreciate Tony E. my technician who came to change my old gas water heater. He called ahead of time to let me know his approximate arrival time. He is very professional, knowledgeable and clean with the work area. He also answers all my questions on the newly installed unit with very helpful maintenance advises. I am very pleased with him finishing this service in two hours time despite the summer heat!

Margaret Poznick

4 years ago

The servicemen came in the afternoon on a Sunday after I called that morning. They were very professional and did an excellent job installing our new water heater for a reasonable price. I definitely recommend using this company!

Jim Knauf

4 years ago

Response was quick, same day. After Paul provided good info to help us decide to replace our 8-year old, popping water heater, Toa arrived as scheduled and was excellent. The final installed work (plumbing, earthquake straps) is a marked improvement over the previous installation, and he also left the area very clean.

timothy markle

4 years ago

Max D. Came out to provide an estimate for a new water heater including installation of new power vent unit and removal of old unit. Max was very informative and patient with answering my questions and provided an honest quote. Very satisfied with his honesty and his price quote.
I would recommend customers to Use Water Heaters Only, if you are looking for an honest answer to your questions and a fair price. Thank you Max D. for your time and your assistance, you sold me on your company.

RICK BARRIOS

4 years ago

I called Water Heaters Only and the technician arrived in 1 hour from my call. My technician was Marcus Booker. Marcus did an excellent job in the installation of my new water heater. He cleaned the area completely before installation. He complied with the applicable building codes to the letter. He explained the operation of the system in detail and he answered all my questions. It was really a pleasure to see a real professional do a thorough job so well.
Sincerely,
Rick Barrios

Melanie Massey

4 years ago

Marcus did such a fantastic job! He worked late into the night to replace our water heater; it ended up looking very attractive with perfect welds - like a work of art! Highly recommend this company!

Dr. Curtis Arndt

4 years ago

Can't say enough about Water Heaters Only. And specifically, my experience with their technician Max. Our water heater died on a Sunday morning. Horrible timing! They sent Max according to my schedule that evening. He was very professional, courteous and efficient. His attitude was friendly and positive. Most importantly, he gave me great communication through the whole process. Had our hot water back on quickly. Thank you very much Max!

Thomas Newton

4 years ago

Great service, our old one was from them, 15 years ago .pricing was as expected. They Put back our recirculating pump. The hot water in our farthest bathroom is hot when turned on, no wasted water. I would definitely use again

A C

4 years ago

Mike was awesome! Very professional yet friendly. He came well prepared for the installation and answered any question I had thoroughly. Also gave me advice on different kinds of water heaters should I look to upgrade in the future. Nancy was also very helpful on the phone. Would definitely recommend him and this business to anyone looking for high quality work from a straight shooter.

Jacquelyn Morgan

5 years ago

I had to have my water heater replaced. I was told that a technician would be out between 12:00 - 3:00 p.m. on the same day. I then got a call within the hour saying the technician David R. Pullen will be there in an hour which made it a little before 12:00.
David was very professional, prompt, clean and did a great job in a timely manner. I really appreciate David taking the time to explain to me how everything works on my new water heater. I highly recommend Water Heaters Only to all my friends and family. Thank you again David for your awesome job today. You Rock!

Stephen Tu

5 years ago

Our 16 year old water heater died and started leaking - called Water Heaters Only and though wasn’t able to get next-day, scheduled for the day after. Toa (the technician) arrived on time and was amazingly professional and friendly. Removed the old heater and fittings and installed a new water heater and setup. The new installation was professionally done and very clean/neat, a big upgrade and update from the previous setup. Installation was also smooth and quick and I highly recommend WHO - will personally recommend to neighbors and family in the area. Old heater and old fittings were hauled away - thank you guys!

Simon Ko

5 years ago

Technician: Mike C

The scheduled appointment window was from 1-4pm. Quite a spread, but not unusual. On the day of, Mike called me and notified me he could come early. He was in my garage within 20 minutes and continued to updated me via call and text. Communication was frequent and he was able to explain everything very clearly. Best part is the fix was very fast! 2 hours and he was done. Replaced water heater and also went fixed existing piping and leaks on the incoming water line. Job was clean, professional, and fast!

Ole Glory

5 years ago

Daniel V. Was my service technician he did an amazing job. I know nothing about water heaters and Daniel V. was able to explain to me in detail how everything works. I had many questions and he answer everything. He worked very fast and efficiently. I am super happy to have hot water back into my home. Daniel V. was very friendly and professional. Highly recommend. Thanks Daniel V. you are the best.

Marvin Guzman

5 years ago

Mike C. Was my service technician he did an amazing job. I know nothing about water heaters and Mike was able to explain to me in detail how everything works. I had many questions and he answer everything. He work very fast and efficient. I am super happy to have hot water back into my home. Mike was very friendly and professional. Highly recommended. Thanks Mike C. your the best .

Andriana Maile

6 years ago

Thank you!!! Found out this morning our water heater had died and thanks to Water Heaters Only we have a new one already! (Less than 4 hours after the sad discovery)
The phone call and scheduling could not have been easier. As stated by Paul we received texts and phone calls letting us know our tech was arriving. Tony Edwards showed up and was wonderful from start to finish. Quick and clean swap out. Good price. Tony was friendly and explained everything that needed to be done. It was a very good experience. Thank you all so much!!

Candice Thompson

6 years ago

We discovered our water heater was leaking late last night. This morning we called our warranty company and they put in a request for Water Heaters Only to come out. Given it is Sunday we weren't really expecting them to be able to come out until tomorrow. Paul, from Water Heaters Only, called within 10 minutes and asked a few questions about the water heater and told us Mario would be out within a couple hours. Mario called less than 5 minutes later and said he would be here in 40 minutes. He was exactly on time, helpful, knowledgeable and extremely friendly. His professionalism was above par and if we ever have any issues with our water heater again we will be contacting Water Heaters Only and asking for Mario. We highly recommend!

T Wayne

6 years ago

Came home to a leaking water heater with no hot water. Mike C came immediately the next day, installed a brand new water heater within an hour and at a reasonable price. Extremely satisfied with the work as well as his great customer service. Definitely recommend the company and ask for Mike! You won’t be disappointed!

Keith Koch

6 years ago

I needed to replace my water heater. Mike C arrived within 2 hours. He explained what he was going to do—did the work efficiently and professionally. He was polite and completed the job in 90 minutes. I would definitely recommend your company, and Mike C

Ron Woo

6 years ago

Water Heaters Only replaced the 25 year old water heater in my home.
The installer, Tony Edwards, was prompt, courteous and professional. He explained what it would take to bring the plumbing up to code and was able to remove the old water heater and install the new one in about 2 hours. The price was higher than I expected but it was in the ballpark of the estimate I received from the dispatcher when I scheduled the work. Overall, I had a great experience with Water Heaters Only and would definitely recommend.

Terry August

6 years ago

Woke up today to find I had no hot water and a pool of water in our backyard. Water Heaters Only to the rescue. Within 20 minutes of my call Tony Edwards showed up and within about an hour and a half I had a brand new water heater that was tethered (my last one wasn't earthquake proof). Tony made the whole process enjoyable. He was pleasant and helpful, showed me exactly what he was going to do and what he did once finished. We chatted, my dog liked him, and he really was a terrific representation of the company. So polite, kind and knowledgeable. Very thorough too, he made sure I saw everything that he did and approved. Really thrilled to have this fixed so quickly and expertly. The bill was about what other plumbers quoted and they honored a Yelp coupon. For service this fast and this good they are a great deal.

Kathy Myers

7 years ago

We received excellent service from Dave Pullen at the end of last year. He is an outstanding representative for your company. He replaced the water heater in our mother's house and since it is an old house with old pipes it presented him with extra problems that he solved expertly with a positive attitude and a smile. We will definitely recommend your company to friends and family. Thanks so much.

Stevie B

7 years ago

Mario was awesome. He was professional, knowledgeable and friendly. Because of him, I will recommend Water Heaters Only to any family member or friend that needs a water heater or service.

Raul Mariano

7 years ago

A++ for efficiency. A++ for excellent, refined work. A++ for professionalism. I am very happy with the work Mario has done in replacing my leaking water heater. I would strongly recommend him and Water Heaters Only, Inc. for any water heater work needed for your home.

Rachel Byrd

7 years ago

Tony Edwards was a wonderful technician. He diagnosed and removed the old water heater and installed the new one with ease. The timing was perfect and he was such a professional. We received quick same-day service. This was my first time dealing with a leaking water heater. I am thoroughly satisfied and highly recommend.

Melinda Shafran

7 years ago

Mario was awesome and did a fantastic job! So professional and nice. He worked so hard and left everything clean when he left. 5 star service! Would definitely recommend!

June Kato

7 years ago

Water Heaters Only is highly and super recommended. They are nice on the phone, and the technician is very knowledgeable and very proud of his work.

Thank you Mike and Seth!

Here is what happened on a non-suspecting Saturday morning:

I had an old Aquah 10liter tankless water heater that came with the house and it finally bit the dust!

I actually had another guy lined up to look at replacing it for me but was no-show.

So after a few Google search minutes later, I decided to give WHO a try.

The call was made around 11am. Seth on the phone was super nice. He said the soonest he can dispatch a tech was Monday, so we made an appointment for Monday.

Mike Cohen, the tech, called me by surprise around 1;30 pm, to tell me he had some job that fell thru and was in my neighborhood, and that he wanted to come by my house to look at the broken tankless water heater for a quote.

But turns out he started immediately working on replacing my old tankless on the spot! So I did not have to wait a few days for the initial appointment, and Seth came thru with his words that he would put me first in the waiting list if some opening came up.

I have not actually met a more excited water heater tech (or for that matter, any tech)! He was saying how he loved his job every chance he got, and that is very rare these days!

And his excitement shows on the quality work he does.

I really appreciated his enthusiasm, and asked if I can watch his work, to which he said, Sure! (I just wanted to see how a pro does water heater install. I know enough about it to know how hard it can be just to install a service valve on a tankless!)

After removing the old tankless, he created a harness to attach the new one, replaced the old gas valve, replaced the old exhaust vent with a new PVC vent, climbed up the roof to put a hat on the vent, welded new copper water lines, new service valve, a couple of lines for drainage, and the list goes on.

I asked him for tips on servicing the unit, to which he gave me a thorough insight and tips.

After the job, he even asked for a shop vac and a wet mop for cleanup! Who does that anymore?

And he loves his job! I love the job that he does!

Oh yeah, and one of the first things he did was give me a SoCal rebate form, so that I may get some rebate from the gas company.

Thank you so much Mike!

PS. Glad we found you ear bud!

Shokoh Yaghoubi

7 years ago

Our old gas water heater needed replacement and a pressure regulator replaced. A friend recommended Water Heaters Only and they did not disappoint. Mario came to our place and not only did he replace our water heater and pressure valve, but also took the time to explain to us how water heaters work--which included patiently answering numerous questions from my daughters. Would highly recommend Mario and Water Heaters Only.

Ron stark Ron Stark

7 years ago

We have now had two water heaters replaced by WHO. Fantastic service, always fair and professional. The best. And, yes, so glad to have hot water the same day we called. Mike Cohen took care of everything. Great personality and craftsmanship. A+++

Chuck McQuillan

7 years ago

Mike C provided excellent service installing our new tankless water heater. Arrived on time and was done on time. He also cleaned up our water pipes in the garage and left the area looking fine. Our previous (conventional) water heater was also from Water Heaters Only, after some OK but not great experiences with other companies.

Brett Ross

7 years ago

Woke up to a flood of water from the water heater. Our local plumber recommended Water Heaters Only for quick same day service. Mario was out to our place within 3 hours after I called and the whole water heater was done and replaced with 5 hours from when I noticed the problem. Mario was friendly, professional, and communicated everything very clearly. Great service and great response time. Thank you!

Michael Park

7 years ago

Sunday morning no hot water. Tried relighting and pilot would not stay lit. Went to home improvement store and asked. They said the lead time was two weeks. Called Water Heaters Only and they set me up for an appointment the next day.

I bought a replacement part started a band aid repair to hold me over but then Water Heaters Only called and said they could be out in about an hour.

Mario answered all my questions and was in and out in a little over an hour. His work is great and he cleaned up after, including hauling away the old water heater. Recommended.

Paul Schaffer

7 years ago

Great customer service and attention to detail. Mike C is an expert. and understands these systems inside and out. He provided great insights into what the issues were with my existing tankless water heater and and how important proper maintenance is. It's great to have hot water again. Thanks Mike!

Dave Price

7 years ago

I called Water Heaters Only to replace my gas water heater. I was able to get an appointment right away, same day. Tony Edwards installed my new water heater; he was so courteous and knowledgeable. He went the extra mile while always smiling and was happy to answer any question I might have. He must be your best technician and great guy! Thanks again for the great service and I would highly recommend Water Heaters Only for your next water heater service.

Justin Tai

7 years ago

The service was fast (within hours!) and the WH was installed professionally and with everything fully and completely explained. Mario, who was our Tech, was a pleasure to deal with and took great pride in his workmanship - and it shows! He explained every detail and answered every question with the knowledge and confidence of someone who has been doing this for a very long time. Thanks!

BellaRose 86

7 years ago

Our technician Mike Cohen was awesome when he installed two water heaters in our house. He was on time, did a great job and was very courteous! I highly recommend Water Heaters Only and Mike Cohen for the Los Angeles Area. Thank you for an awesome job!

Damian Dyer

7 years ago

Fantastic service and price. We contacted and received quotes from 3 other companies and not only were they the most affordable, they also had the best reviews. Mike Cohen is simply the best. Great attitude, customer service, attention to detail and super knowledgeable. Would not hesitate to work again with them or recommend them to anyone who would listen. Thanks Mike!

Caroline Benz

7 years ago

I called Water Heaters Only to replace my gas water heater. I was able to get an appointment right away and today, Tony Edwards helped me out. He was so courteous and knowledgeable. He went the extra mile by showed me how to turn off my water (I'm a new homeowner) and was happy to answer any question I might have. Plus! He helped me get the Water Heaters Only online discount. Also, my water is nice and hot. I highly recommend. Thank you, Tony!

Norbert Hudak

7 years ago

Great experience. The technician Tony was on time, polite, pleasant and knowledgeable. He brought the correct replacement water heater with him, he explained what needed to be done and got the job done in a few hours as promised. And Water Heaters Only had the best price of three bids, for the same unit, same scope of repair. Finally, there was no hard sell like the "other guys" who at first high balled me, and who's negotiation tactics reminded me of the stereotypical used car salesmen (no offense to any car salesmen reading this). Highly recommend.

Cindy Bach

7 years ago

Mario was an excellent installer; very patient walked me through everything during the installation and what to expect; very professional, thorough and went above and beyond! He had all the right tools and parts to get the job done right. 5 stars!

Heather Lhotka

7 years ago

We called at 8 am and by 11:30 am Mario was on my doorstep smiling and ready to fix my water heater. He called in advance to let me know he was coming so I didn't have to sit around wondering. He was friendly, professional, clearly explained my options, didn't try to pressure me one way or the other and quickly and cleanly repaired my water heater. Super fast, super efficient and good quality parts. I highly recommend Water Heaters Only and Mario!!

Robert Murphy

7 years ago

The plumbing tech, Mario, came out on July 4th (7/4/2019) to install a new tank water heater in our condo. You can tell just talking to Mario for thirty seconds that he is a professional and takes his job and craftsmanship serious. Mario drained and removed the old water heater and installed the new one. He made sure everything was safe and up to code with the water heater unit. Mario then tested the system. Like magic, we had warm water after just a few minutes and hot water several minutes later. After a day of use, I can already tell, the more energy efficient new water heater heats up water a lot faster than our previous 12 year old unit. So no complaints so far.

stephanie pierce

7 years ago

I can not say enough good things about this company. My water heater stopped working on Monday afternoon. Since i had a home warranty i called them to arrange for service. Because of the holiday on 7/4 the soonest service i could get was for 7/5. I called Water Heaters only and they had a serviceman out within an hour. Tech Mark did a fantastic job.
My w/h was replaced within 2 hours. He made sure everything was up to code and cleaned up under and around the new heater. Wow! Cost was very reasonable and i now have hot water! Because this was an emergency (i am having surgery) and had to have hot water, the warranty
company has agreed to reimburse me. I

Shant Bedrossian

7 years ago

Water Heaters Only, Inc. did an amazing job. Technician Tony Edwards was amazing as well. Did a great job. Was on time, very fast in replacing the water heater to the point and clean job! Very knowledgeable and explained everything there need to be know about the heater tank as well. Anything goes wrong with your water heater they are the company to go to and trust!

Olga Tsokova

7 years ago

I had a great experience with the company on replacing my water heater. They were quick to respond to my inquiries, were able to quickly accommodate my schedule and schedule the service promptly. The technician was professional, replaced the heater efficiently and cleaned after the service was done. I would highly recommend WaterHeatersOnly!

Rose Davis

7 years ago

My water heater was replaced on June 3, 2019. The technicians arrived on time and were very personable, pleasant and professional. They explained the process and the cost and completed the job in the time frame promised including code upgrades and necessary modifications They removed the stress from a major repair. I would recommend them to anyone needing a water heater replacement.

Alex

7 years ago

I had an excellent experience with this company. I was able to arrange for service the day after I called and the ultimate price of the repair was very close to the estimate I was given over the phone. Tony Edwards was the technician they sent to the house and he was great. Tony was polite and he diagnosed the problem quickly and repaired it very fast. I would definitely use this company again.

Jeffrey Williams

7 years ago

I've used Water Heaters Only twice to replace a water heater, and when I need another one, I'll use them again without thinking twice. Their office staff is responsive and helpful, and they patiently answer a lot of dumb questions as you figure out what you need.

Both times, I've also had Tony come out as the field tech, and if you get him, you're really in luck. If it's possible to make replacing your water heater a fun afternoon, Tony can do it. He's friendly, professional, and thorough. The installation is immaculate and he does a great job of explaining the setup and any issues that arise.

Thanks, guys!

barbara ables

7 years ago

Tony performed the task very efficiently. He was very professional and friendly. He was in and out in a timely manner. I will recommend your company to neighbors and friends. I will give your company 5 stars.

Rees Ra

7 years ago

I had a water heater breakdown over the weekend which is not fun. I knew Water Heaters Only would be able to do the job correctly and have quality water heaters on a day when most suppliers are closed. Mario, came out on a Sunday (4/28) was a great installer with a personality to match. Thanks again. Sterling

connie smith

7 years ago

For the last few months our home has been under construction, which has been a long, hectic process. Then last Tuesday the water heater stopped working, which just added to the chaos. We called Water Heaters Only and they came by the same day. They recommended a tank-less water heater, which saved a lot of space. Michael Cohen came by the very next day (Wednesday 5-1) for installation, which he did quickly. This has been the smoothest update to our home in the last few months! Thank you to Michael and Water Heaters Only for your professionalism and responsiveness! We truly appreciate it, Connie & Terry.

Noah Flores

7 years ago

Nancy Flores- I found my water heater busted after 8pm and Mike was at my house by 1pm the following day (4/24/19) to install. He went "above and beyond", according to my husband, as we has to tear our part of the wall that was wet; he explained what to do to prevent mold and brought everything up to code. Thanks Mike!!! We appreciate all you did!

sonja cochran

7 years ago

Couldn't be more pleased. First contact at 9am, water heater replaced and functioning my 11:30am. Tony was thorough and extremely professional. Would highly recommend !

Delilah Cespedes

7 years ago

Just got a tankless water heater installed today 04/26/2019 by Michael. What a great experience! Michael is so enthusiastic and professional- you can tell he loves his job and he’s been doing it a long time. Throughout the whole process he was showing me the basic components and what to do to clean and care for the unit. He left my laundry room as clean as he found it and with no huge tank for a water heater I have a little more space in my tiny laundry room. Now I have endless hot water! I’m a very happy customer and I would definitely recommend them to friends and family.

Laurie Kwok

7 years ago

Water Heaters Only made replacing my aging water heater easy! They gave me a date and 3 hour window to show up for an estimate. Brad called me and let me know what time he would be arriving. He gave me an assessment of the situation and provided an estimate to replace the water heater. He had a replacement with him and was able to do it immediately. He advised me along the way of any modifications that he recommended and completed the job in 2 1/2 hours. He made me feel confident in his ability to get the job done correctly and I am very happy with the outcome. He did a great job! Thank you Brad!

Bridget Humphrey

7 years ago

Overall, I had a great experience. Excellent customer service, very thorough work, and I loved how quickly they were able to squeeze me in, especially since it was a Sunday (4/7/19). Mario is a great installation technician! But be aware, they are a bit pricey.
Sincerely,
Bridget Humphrey

James Long

8 years ago

Outstanding job (invoice number 1028827). Not unusual for Angies List. Called and asked for same day replacement. An immediate estimate was given to me. The estimate was better or comparable to the other three I checked with. Was told that an installer (Tony) would be to house in about two hours. Actually it only took and hour. Gave the OK when the written estimate was given to me. Was told it would be two hours and it turned out the be exactly that. Tony did an exceptionally professional installation job. The entire transaction was without any difficulty. Additionally the old heater was hauled away. Would not hesitate to recommend Water Heaters Only and the installer.

Jonathan Wiltjer

8 years ago

Called water heaters only was treated professionally and courteously. They could not be there same day but showed up promptly the following day. Tony the technician was helpful and fast. We were back up with hot water in an hour and a half. He also recommended we switch from salt to potassium chloride in our water softener to stop needing to replace the water heater every six years. Very helpful. Highly recommend these folks. June 20th 3018. Invoice # 982577.

Marilyn Downey

8 years ago

I first spoke to Paul at Water Heaters Only around 5 in the evening. Paul answered all my questions without giving me any sales pressure. I asked for a quote and received an appointment for the following day, 6/1/2018. The next morning, Mario called ahead to let me know he would be arriving within the hour. Mario was polite and informative, he explained every aspect of the installation. The installation was completed within 90 minutes. Thanks to Paul and Mario for making the purchase and installation an easy process!

joni paulo

8 years ago

Based on the great reviews, I called Water Heaters Only and Tony came out and gave us a quote. Tony is so knowledgeable and transparent, that within a few minutes I realized "we would be taking cold showers on a regular basis" if we tried to repair a 19 year old water heater. I did some research and saw that Tony's quote was comparable to others. Tony came back within 2 days and Voila - new and better water heater in place and the old one hauled away. Tony is THE BEST. I highly recommend Water Heaters Only.

Michael Sim

8 years ago

Same day exceptional service from Mike Cohen and Mario! Quote, delivery and installation all on 5/16/18. The two demonstrated professionalism at it's finest. Not only did they set everything up, clean up and allow me to watch but they were there armed with a knowledge base and able to suggest the right unit specifically for my needs. A quick shout out to Mario as this was his first unit he worked on alone and so far so good :) A huge thank you to Mike for being available after hours to answer my questions and concerns. Consider yourself in good hands when either of these guys show up at your door.

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