How to turn off a leaking water heater

Jan 03, 2017

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Watch our video for help to turn off a leaking water heater

Water Heaters Only, Inc.

4.9

Based on 444 reviews

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Achara Parinayakosol

00:13 02 Jul 22

I really appreciate Tony E. my technician who came to change my old gas water heater. He called ahead of time to let me know his approximate arrival time. He is very professional, knowledgeable and clean with the work area. He also answers all my questions on the newly installed unit with very helpful maintenance advises. I am very pleased with him finishing this service in two hours time despite the summer heat!

Margaret Poznick

15:42 27 Jun 22

The servicemen came in the afternoon on a Sunday after I called that morning. They were very professional and did an excellent job installing our new water heater for a reasonable price. I definitely recommend using this company!

Jim Knauf

21:55 12 May 22

Response was quick, same day. After Paul provided good info to help us decide to replace our 8-year old, popping water heater, Toa arrived as scheduled and was excellent. The final installed work (plumbing, earthquake straps) is a marked improvement over the previous installation, and he also left the area very clean.

timothy markle

23:48 12 Apr 22

Max D. Came out to provide an estimate for a new water heater including installation of new power vent unit and removal of old unit. Max was very informative and patient with answering my questions and provided an honest quote. Very satisfied with his honesty and his price quote.I would recommend customers to Use Water Heaters Only, if you are looking for an honest answer to your questions and a fair price. Thank you Max D. for your time and your assistance, you sold me on your company.

RICK BARRIOS

22:29 04 Apr 22

I called Water Heaters Only and the technician arrived in 1 hour from my call. My technician was Max D.. Max did an excellent job in the installation of my new water heater. He cleaned the area completely before installation. He complied with the applicable building codes to the letter. He explained the operation of the system in detail and he answered all my questions. It was really a pleasure to see a real professional do a thorough job so well.Sincerely,Rick Barrios

Melanie Massey

01:19 23 Mar 22

Marcus did such a fantastic job! He worked late into the night to replace our water heater; it ended up looking very attractive with perfect welds - like a work of art! Highly recommend this company!

Dr. Curtis Arndt

18:16 07 Mar 22

Can't say enough about Water Heaters Only. And specifically, my experience with their technician Max. Our water heater died on a Sunday morning. Horrible timing! They sent Max according to my schedule that evening. He was very professional, courteous and efficient. His attitude was friendly and positive. Most importantly, he gave me great communication through the whole process. Had our hot water back on quickly. Thank you very much Max!

Thomas Newton

02:23 26 Feb 22

Great service, our old one was from them, 15 years ago .pricing was as expected. They Put back our recirculating pump. The hot water in our farthest bathroom is hot when turned on, no wasted water. I would definitely use again

A C

01:54 20 Feb 22

Mike was awesome! Very professional yet friendly. He came well prepared for the installation and answered any question I had thoroughly. Also gave me advice on different kinds of water heaters should I look to upgrade in the future. Nancy was also very helpful on the phone. Would definitely recommend him and this business to anyone looking for high quality work from a straight shooter.

Jacquelyn Morgan

01:13 24 Jan 22

I had to have my water heater replaced. I was told that a technician would be out between 12:00 - 3:00 p.m. on the same day. I then got a call within the hour saying the technician David R. Pullen will be there in an hour which made it a little before 12:00.David was very professional, prompt, clean and did a great job in a timely manner. I really appreciate David taking the time to explain to me how everything works on my new water heater. I highly recommend Water Heaters Only to all my friends and family. Thank you again David for your awesome job today. You Rock!

Stephen Tu

00:29 16 Jan 22

Our 16 year old water heater died and started leaking - called Water Heaters Only and though wasn’t able to get next-day, scheduled for the day after. Toa (the technician) arrived on time and was amazingly professional and friendly. Removed the old heater and fittings and installed a new water heater and setup. The new installation was professionally done and very clean/neat, a big upgrade and update from the previous setup. Installation was also smooth and quick and I highly recommend WHO - will personally recommend to neighbors and family in the area. Old heater and old fittings were hauled away - thank you guys!

Simon Ko

17:11 29 Dec 21

Technician: Mike CThe scheduled appointment window was from 1-4pm. Quite a spread, but not unusual. On the day of, Mike called me and notified me he could come early. He was in my garage within 20 minutes and continued to updated me via call and text. Communication was frequent and he was able to explain everything very clearly. Best part is the fix was very fast! 2 hours and he was done. Replaced water heater and also went fixed existing piping and leaks on the incoming water line. Job was clean, professional, and fast!

Ole Glory

16:00 29 Oct 21

Daniel V. Was my service technician he did an amazing job. I know nothing about water heaters and Daniel V. was able to explain to me in detail how everything works. I had many questions and he answer everything. He worked very fast and efficiently. I am super happy to have hot water back into my home. Daniel V. was very friendly and professional. Highly recommend. Thanks Daniel V. you are the best.

Marvin Guzman

20:09 09 Oct 21

Mike C. Was my service technician he did an amazing job. I know nothing about water heaters and Mike was able to explain to me in detail how everything works. I had many questions and he answer everything. He work very fast and efficient. I am super happy to have hot water back into my home. Mike was very friendly and professional. Highly recommended. Thanks Mike C. your the best .

Andriana Maile

20:27 08 May 20

Thank you!!! Found out this morning our water heater had died and thanks to Water Heaters Only we have a new one already! (Less than 4 hours after the sad discovery)The phone call and scheduling could not have been easier. As stated by Paul we received texts and phone calls letting us know our tech was arriving. Tony Edwards showed up and was wonderful from start to finish. Quick and clean swap out. Good price. Tony was friendly and explained everything that needed to be done. It was a very good experience. Thank you all so much!!

Candice Thompson

00:51 27 Apr 20

We discovered our water heater was leaking late last night. This morning we called our warranty company and they put in a request for Water Heaters Only to come out. Given it is Sunday we weren't really expecting them to be able to come out until tomorrow. Paul, from Water Heaters Only, called within 10 minutes and asked a few questions about the water heater and told us Mario would be out within a couple hours. Mario called less than 5 minutes later and said he would be here in 40 minutes. He was exactly on time, helpful, knowledgeable and extremely friendly. His professionalism was above par and if we ever have any issues with our water heater again we will be contacting Water Heaters Only and asking for Mario. We highly recommend!

T Wayne

23:59 11 Mar 20

Came home to a leaking water heater with no hot water. Mike C came immediately the next day, installed a brand new water heater within an hour and at a reasonable price. Extremely satisfied with the work as well as his great customer service. Definitely recommend the company and ask for Mike! You won’t be disappointed!

Keith Koch

02:26 27 Feb 20

I needed to replace my water heater. Mike C arrived within 2 hours. He explained what he was going to do—did the work efficiently and professionally. He was polite and completed the job in 90 minutes. I would definitely recommend your company, and Mike C

Ron Woo

17:54 06 Feb 20

Water Heaters Only replaced the 25 year old water heater in my home. The installer, Tony Edwards, was prompt, courteous and professional. He explained what it would take to bring the plumbing up to code and was able to remove the old water heater and install the new one in about 2 hours. The price was higher than I expected but it was in the ballpark of the estimate I received from the dispatcher when I scheduled the work. Overall, I had a great experience with Water Heaters Only and would definitely recommend.

Terry August

22:30 04 Feb 20

Woke up today to find I had no hot water and a pool of water in our backyard. Water Heaters Only to the rescue. Within 20 minutes of my call Tony Edwards showed up and within about an hour and a half I had a brand new water heater that was tethered (my last one wasn't earthquake proof). Tony made the whole process enjoyable. He was pleasant and helpful, showed me exactly what he was going to do and what he did once finished. We chatted, my dog liked him, and he really was a terrific representation of the company. So polite, kind and knowledgeable. Very thorough too, he made sure I saw everything that he did and approved. Really thrilled to have this fixed so quickly and expertly. The bill was about what other plumbers quoted and they honored a Yelp coupon. For service this fast and this good they are a great deal.

Kathy Myers

23:06 16 Jan 20

We received excellent service from Dave Pullen at the end of last year. He is an outstanding representative for your company. He replaced the water heater in our mother's house and since it is an old house with old pipes it presented him with extra problems that he solved expertly with a positive attitude and a smile. We will definitely recommend your company to friends and family. Thanks so much.

Stevie B

00:43 29 Dec 19

Mario was awesome. He was professional, knowledgeable and friendly. Because of him, I will recommend Water Heaters Only to any family member or friend that needs a water heater or service.

Raul Mariano

04:39 17 Dec 19

A++ for efficiency. A++ for excellent, refined work. A++ for professionalism. I am very happy with the work Mario has done in replacing my leaking water heater. I would strongly recommend him and Water Heaters Only, Inc. for any water heater work needed for your home.

Rachel Byrd

21:38 26 Nov 19

Tony Edwards was a wonderful technician. He diagnosed and removed the old water heater and installed the new one with ease. The timing was perfect and he was such a professional. We received quick same-day service. This was my first time dealing with a leaking water heater. I am thoroughly satisfied and highly recommend.

Melinda Shafran

22:52 09 Nov 19

Mario was awesome and did a fantastic job! So professional and nice. He worked so hard and left everything clean when he left. 5 star service! Would definitely recommend!

June Kato

21:09 03 Nov 19

Water Heaters Only is highly and super recommended. They are nice on the phone, and the technician is very knowledgeable and very proud of his work.Thank you Mike and Seth!Here is what happened on a non-suspecting Saturday morning:I had an old Aquah 10liter tankless water heater that came with the house and it finally bit the dust!I actually had another guy lined up to look at replacing it for me but was no-show.So after a few Google search minutes later, I decided to give WHO a try.The call was made around 11am. Seth on the phone was super nice. He said the soonest he can dispatch a tech was Monday, so we made an appointment for Monday.Mike Cohen, the tech, called me by surprise around 1;30 pm, to tell me he had some job that fell thru and was in my neighborhood, and that he wanted to come by my house to look at the broken tankless water heater for a quote. But turns out he started immediately working on replacing my old tankless on the spot! So I did not have to wait a few days for the initial appointment, and Seth came thru with his words that he would put me first in the waiting list if some opening came up.I have not actually met a more excited water heater tech (or for that matter, any tech)! He was saying how he loved his job every chance he got, and that is very rare these days!And his excitement shows on the quality work he does.I really appreciated his enthusiasm, and asked if I can watch his work, to which he said, Sure! (I just wanted to see how a pro does water heater install. I know enough about it to know how hard it can be just to install a service valve on a tankless!)After removing the old tankless, he created a harness to attach the new one, replaced the old gas valve, replaced the old exhaust vent with a new PVC vent, climbed up the roof to put a hat on the vent, welded new copper water lines, new service valve, a couple of lines for drainage, and the list goes on.I asked him for tips on servicing the unit, to which he gave me a thorough insight and tips.After the job, he even asked for a shop vac and a wet mop for cleanup! Who does that anymore?And he loves his job! I love the job that he does!Oh yeah, and one of the first things he did was give me a SoCal rebate form, so that I may get some rebate from the gas company.Thank you so much Mike!PS. Glad we found you ear bud!

Shokoh Yaghoubi

21:38 26 Oct 19

Our old gas water heater needed replacement and a pressure regulator replaced. A friend recommended Water Heaters Only and they did not disappoint. Mario came to our place and not only did he replace our water heater and pressure valve, but also took the time to explain to us how water heaters work--which included patiently answering numerous questions from my daughters. Would highly recommend Mario and Water Heaters Only.

Ron stark Ron Stark

15:10 17 Oct 19

We have now had two water heaters replaced by WHO. Fantastic service, always fair and professional. The best. And, yes, so glad to have hot water the same day we called. Mike Cohen took care of everything. Great personality and craftsmanship. A+++

Chuck McQuillan

17:31 12 Oct 19

Mike C provided excellent service installing our new tankless water heater. Arrived on time and was done on time. He also cleaned up our water pipes in the garage and left the area looking fine. Our previous (conventional) water heater was also from Water Heaters Only, after some OK but not great experiences with other companies.

Brett Ross

22:07 06 Oct 19

Woke up to a flood of water from the water heater. Our local plumber recommended Water Heaters Only for quick same day service. Mario was out to our place within 3 hours after I called and the whole water heater was done and replaced with 5 hours from when I noticed the problem. Mario was friendly, professional, and communicated everything very clearly. Great service and great response time. Thank you!

Michael Park

16:09 03 Oct 19

Sunday morning no hot water. Tried relighting and pilot would not stay lit. Went to home improvement store and asked. They said the lead time was two weeks. Called Water Heaters Only and they set me up for an appointment the next day. I bought a replacement part started a band aid repair to hold me over but then Water Heaters Only called and said they could be out in about an hour.Mario answered all my questions and was in and out in a little over an hour. His work is great and he cleaned up after, including hauling away the old water heater. Recommended.

Paul Schaffer

23:51 06 Sep 19

Great customer service and attention to detail. Mike C is an expert. and understands these systems inside and out. He provided great insights into what the issues were with my existing tankless water heater and and how important proper maintenance is. It's great to have hot water again. Thanks Mike!

Dave Price

22:22 04 Sep 19

I called Water Heaters Only to replace my gas water heater. I was able to get an appointment right away, same day. Tony Edwards installed my new water heater; he was so courteous and knowledgeable. He went the extra mile while always smiling and was happy to answer any question I might have. He must be your best technician and great guy! Thanks again for the great service and I would highly recommend Water Heaters Only for your next water heater service.

Justin Tai

00:21 30 Aug 19

The service was fast (within hours!) and the WH was installed professionally and with everything fully and completely explained. Mario, who was our Tech, was a pleasure to deal with and took great pride in his workmanship - and it shows! He explained every detail and answered every question with the knowledge and confidence of someone who has been doing this for a very long time. Thanks!

BellaRose 86

19:42 21 Aug 19

Our technician Mike Cohen was awesome when he installed two water heaters in our house. He was on time, did a great job and was very courteous! I highly recommend Water Heaters Only and Mike Cohen for the Los Angeles Area. Thank you for an awesome job!

Damian Dyer

01:15 16 Aug 19

Fantastic service and price. We contacted and received quotes from 3 other companies and not only were they the most affordable, they also had the best reviews. Mike Cohen is simply the best. Great attitude, customer service, attention to detail and super knowledgeable. Would not hesitate to work again with them or recommend them to anyone who would listen. Thanks Mike!

Caroline Benz

21:56 02 Aug 19

I called Water Heaters Only to replace my gas water heater. I was able to get an appointment right away and today, Tony Edwards helped me out. He was so courteous and knowledgeable. He went the extra mile by showed me how to turn off my water (I'm a new homeowner) and was happy to answer any question I might have. Plus! He helped me get the Water Heaters Only online discount. Also, my water is nice and hot. I highly recommend. Thank you, Tony!

Norbert Hudak

20:56 30 Jul 19

Great experience. The technician Tony was on time, polite, pleasant and knowledgeable. He brought the correct replacement water heater with him, he explained what needed to be done and got the job done in a few hours as promised. And Water Heaters Only had the best price of three bids, for the same unit, same scope of repair. Finally, there was no hard sell like the "other guys" who at first high balled me, and who's negotiation tactics reminded me of the stereotypical used car salesmen (no offense to any car salesmen reading this). Highly recommend.

Cindy Bach

19:42 14 Jul 19

Mario was an excellent installer; very patient walked me through everything during the installation and what to expect; very professional, thorough and went above and beyond! He had all the right tools and parts to get the job done right. 5 stars!

Heather Lhotka

19:19 11 Jul 19

We called at 8 am and by 11:30 am Mario was on my doorstep smiling and ready to fix my water heater. He called in advance to let me know he was coming so I didn't have to sit around wondering. He was friendly, professional, clearly explained my options, didn't try to pressure me one way or the other and quickly and cleanly repaired my water heater. Super fast, super efficient and good quality parts. I highly recommend Water Heaters Only and Mario!!

Robert Murphy

03:22 06 Jul 19

The plumbing tech, Mario, came out on July 4th (7/4/2019) to install a new tank water heater in our condo. You can tell just talking to Mario for thirty seconds that he is a professional and takes his job and craftsmanship serious. Mario drained and removed the old water heater and installed the new one. He made sure everything was safe and up to code with the water heater unit. Mario then tested the system. Like magic, we had warm water after just a few minutes and hot water several minutes later. After a day of use, I can already tell, the more energy efficient new water heater heats up water a lot faster than our previous 12 year old unit. So no complaints so far.

stephanie pierce

23:54 02 Jul 19

I can not say enough good things about this company. My water heater stopped working on Monday afternoon. Since i had a home warranty i called them to arrange for service. Because of the holiday on 7/4 the soonest service i could get was for 7/5. I called Water Heaters only and they had a serviceman out within an hour. Tech Mark did a fantastic job.My w/h was replaced within 2 hours. He made sure everything was up to code and cleaned up under and around the new heater. Wow! Cost was very reasonable and i now have hot water! Because this was an emergency (i am having surgery) and had to have hot water, the warrantycompany has agreed to reimburse me. I

Shant Bedrossian

23:41 21 Jun 19

Water Heaters Only, Inc. did an amazing job. Technician Tony Edwards was amazing as well. Did a great job. Was on time, very fast in replacing the water heater to the point and clean job! Very knowledgeable and explained everything there need to be know about the heater tank as well. Anything goes wrong with your water heater they are the company to go to and trust!

Olga Tsokova

03:39 15 Jun 19

I had a great experience with the company on replacing my water heater. They were quick to respond to my inquiries, were able to quickly accommodate my schedule and schedule the service promptly. The technician was professional, replaced the heater efficiently and cleaned after the service was done. I would highly recommend WaterHeatersOnly!

Rose Davis

03:33 10 Jun 19

My water heater was replaced on June 3, 2019. The technicians arrived on time and were very personable, pleasant and professional. They explained the process and the cost and completed the job in the time frame promised including code upgrades and necessary modifications They removed the stress from a major repair. I would recommend them to anyone needing a water heater replacement.

Alex

17:35 06 Jun 19

I had an excellent experience with this company. I was able to arrange for service the day after I called and the ultimate price of the repair was very close to the estimate I was given over the phone. Tony Edwards was the technician they sent to the house and he was great. Tony was polite and he diagnosed the problem quickly and repaired it very fast. I would definitely use this company again.

Jeffrey Williams

05:36 31 May 19

I've used Water Heaters Only twice to replace a water heater, and when I need another one, I'll use them again without thinking twice. Their office staff is responsive and helpful, and they patiently answer a lot of dumb questions as you figure out what you need. Both times, I've also had Tony come out as the field tech, and if you get him, you're really in luck. If it's possible to make replacing your water heater a fun afternoon, Tony can do it. He's friendly, professional, and thorough. The installation is immaculate and he does a great job of explaining the setup and any issues that arise.Thanks, guys!

barbara ables

17:35 16 May 19

Tony performed the task very efficiently. He was very professional and friendly. He was in and out in a timely manner. I will recommend your company to neighbors and friends. I will give your company 5 stars.

Rees Ra

15:43 13 May 19

I had a water heater breakdown over the weekend which is not fun. I knew Water Heaters Only would be able to do the job correctly and have quality water heaters on a day when most suppliers are closed. Mario, came out on a Sunday (4/28) was a great installer with a personality to match. Thanks again. Sterling

connie smith

17:27 10 May 19

For the last few months our home has been under construction, which has been a long, hectic process. Then last Tuesday the water heater stopped working, which just added to the chaos. We called Water Heaters Only and they came by the same day. They recommended a tank-less water heater, which saved a lot of space. Michael Cohen came by the very next day (Wednesday 5-1) for installation, which he did quickly. This has been the smoothest update to our home in the last few months! Thank you to Michael and Water Heaters Only for your professionalism and responsiveness! We truly appreciate it, Connie & Terry.

Noah Flores

16:54 05 May 19

Nancy Flores- I found my water heater busted after 8pm and Mike was at my house by 1pm the following day (4/24/19) to install. He went "above and beyond", according to my husband, as we has to tear our part of the wall that was wet; he explained what to do to prevent mold and brought everything up to code. Thanks Mike!!! We appreciate all you did!

sonja cochran

23:20 29 Apr 19

Couldn't be more pleased. First contact at 9am, water heater replaced and functioning my 11:30am. Tony was thorough and extremely professional. Would highly recommend !

Delilah Cespedes

01:15 27 Apr 19

Just got a tankless water heater installed today 04/26/2019 by Michael. What a great experience! Michael is so enthusiastic and professional- you can tell he loves his job and he’s been doing it a long time. Throughout the whole process he was showing me the basic components and what to do to clean and care for the unit. He left my laundry room as clean as he found it and with no huge tank for a water heater I have a little more space in my tiny laundry room. Now I have endless hot water! I’m a very happy customer and I would definitely recommend them to friends and family.

Laurie Kwok

22:29 16 Apr 19

Water Heaters Only made replacing my aging water heater easy! They gave me a date and 3 hour window to show up for an estimate. Brad called me and let me know what time he would be arriving. He gave me an assessment of the situation and provided an estimate to replace the water heater. He had a replacement with him and was able to do it immediately. He advised me along the way of any modifications that he recommended and completed the job in 2 1/2 hours. He made me feel confident in his ability to get the job done correctly and I am very happy with the outcome. He did a great job! Thank you Brad!

Bridget Humphrey

23:00 09 Apr 19

Overall, I had a great experience. Excellent customer service, very thorough work, and I loved how quickly they were able to squeeze me in, especially since it was a Sunday (4/7/19). Mario is a great installation technician! But be aware, they are a bit pricey.Sincerely,Bridget Humphrey

James Long

00:35 15 Sep 18

Outstanding job (invoice number 1028827). Not unusual for Angies List. Called and asked for same day replacement. An immediate estimate was given to me. The estimate was better or comparable to the other three I checked with. Was told that an installer (Tony) would be to house in about two hours. Actually it only took and hour. Gave the OK when the written estimate was given to me. Was told it would be two hours and it turned out the be exactly that. Tony did an exceptionally professional installation job. The entire transaction was without any difficulty. Additionally the old heater was hauled away. Would not hesitate to recommend Water Heaters Only and the installer.

Jonathan Wiltjer

20:13 26 Jun 18

Called water heaters only was treated professionally and courteously. They could not be there same day but showed up promptly the following day. Tony the technician was helpful and fast. We were back up with hot water in an hour and a half. He also recommended we switch from salt to potassium chloride in our water softener to stop needing to replace the water heater every six years. Very helpful. Highly recommend these folks. June 20th 3018. Invoice # 982577.

Marilyn Downey

02:34 03 Jun 18

I first spoke to Paul at Water Heaters Only around 5 in the evening. Paul answered all my questions without giving me any sales pressure. I asked for a quote and received an appointment for the following day, 6/1/2018. The next morning, Mario called ahead to let me know he would be arriving within the hour. Mario was polite and informative, he explained every aspect of the installation. The installation was completed within 90 minutes. Thanks to Paul and Mario for making the purchase and installation an easy process!

joni paulo

18:11 25 May 18

Based on the great reviews, I called Water Heaters Only and Tony came out and gave us a quote. Tony is so knowledgeable and transparent, that within a few minutes I realized "we would be taking cold showers on a regular basis" if we tried to repair a 19 year old water heater. I did some research and saw that Tony's quote was comparable to others. Tony came back within 2 days and Voila - new and better water heater in place and the old one hauled away. Tony is THE BEST. I highly recommend Water Heaters Only.

Michael Sim

17:30 23 May 18

Same day exceptional service from Mike Cohen and Mario! Quote, delivery and installation all on 5/16/18. The two demonstrated professionalism at it's finest. Not only did they set everything up, clean up and allow me to watch but they were there armed with a knowledge base and able to suggest the right unit specifically for my needs. A quick shout out to Mario as this was his first unit he worked on alone and so far so good :) A huge thank you to Mike for being available after hours to answer my questions and concerns. Consider yourself in good hands when either of these guys show up at your door.

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Water Heaters Only, Inc Los Angeles

How to turn off a leaking water heater